Frequently Asked Questions
Answers to the most important questions about AI-powered proposal automation
General
What is BlackSwanAI?
BlackSwanAI is an AI-powered software for tender management and proposal automation. It helps mid-sized businesses respond to tenders faster and more efficiently.
Who is BlackSwanAI designed for?
BlackSwanAI is designed for mid-sized companies in Europe that regularly respond to tenders. We support teams in Construction & Building Materials, Manufacturing & Production, IT & Digital Services, Energy & Utilities, Consulting & Professional Services, Logistics & Supply Chain, and the Public Sector.
Which industries does BlackSwanAI support?
BlackSwanAI works across multiple industries. We support Construction & Building Materials (incl. GAEB/VOB), Manufacturing & Building Products, Production & Supply, IT & Digital Services, Public Sector (e-procurement), Energy & Utilities, Consulting & Professional Services, and Logistics & Supply Chain.
How much time can I save with BlackSwanAI?
The goal is to significantly reduce time spent on repetitive tasks in proposal creation. The actual savings depend on your processes and tender complexity.
Do I need technical knowledge to use BlackSwanAI?
No. BlackSwanAI was developed for users without IT knowledge. The interface is intuitive and requires no technical expertise.
Product & Features
Which file formats can BlackSwanAI process?
BlackSwanAI is designed to process common formats: PDF, Word, Excel, and more. Simply upload your tender documents.
How does the AI learn my writing style?
The AI is designed to analyze your previous proposals and learn your individual style, phrasing, and product descriptions. This aims to ensure all responses sound authentic.
Can I edit AI-generated responses?
Absolutely. Every generated proposal can be reviewed and adjusted before submission. You retain full control.
Does BlackSwanAI work with public tenders?
Yes. BlackSwanAI supports both public and private tenders and considers the respective requirements.
Can BlackSwanAI handle complex tender documents?
Yes. BlackSwanAI is designed to process complex specifications and automatically extract requirements from technical documents.
Security & Privacy
Where is my data stored?
We process data on servers within the EU as a matter of principle and according to GDPR standards.
How does BlackSwanAI handle data protection?
BlackSwanAI is designed for GDPR compliance. We process data within the EU as a matter of principle and according to GDPR standards. Data protection is built into our product from the start.
Who has access to my proposal data?
Only you. Your data is encrypted and accessible exclusively to you. We do not use your data for any other purposes.
How secure is data transmission?
We prioritize secure transmission and storage of your data. Data security is a high priority for us.
Pricing & Integration
What does BlackSwanAI cost?
A single tender analysis costs 69 €. With the 10-pack you pay only 59 € per analysis (590 €), with the 20-pack just 49 € per analysis (980 €). No subscription — credits never expire.
Is there a free trial?
Yes. You can request a free analysis of your tender — simply upload your documents and we will send you the results within 48 hours.
Do I need to install software?
No. BlackSwanAI runs entirely in your browser. No installation or IT department required.
Can BlackSwanAI be integrated with my existing systems?
Coming soon. BlackSwanAI aims to offer integration without disrupting your workflows. Let's discuss your specific needs during a call.
How quickly can I start with BlackSwanAI?
After a brief onboarding, you can start immediately. The first proposal can often be created within an hour.
Do you offer support in English?
Yes. Our entire team can speak German and English and support is provided both in English and in German. We can be reached by phone and email.